Visitor Assistant volunteers are vital to the operations of the Aquarium and serve under the Visitor Experience department. They help to ensure that our visitors have a pleasant experience at the Aquarium. They greet and assist visitors in the main building and the plaza by stamping hands, taking tickets, checking strollers, holding doors, and giving directions. 

Responsibilities:

• Demonstrate consistently high standards of interaction with visitors and fellow staff members by providing first-class customer service. 
  
• Assist in the check-in of groups visiting the Aquarium and IMAX Theatre. 
  
• Communicate with supervisors and lead staff regarding concerns in the main building, plaza and terrace.
  
• Cross train and assist in all areas of the Visitor Services department, as needed. 
  
• Function as a line facilitator directing and assisting visitors as they enter the plaza and ticketing queues. 
  
• Responsible for the safety and comfort of all visitors visiting the New England Aquarium. 
  
• Promote IMAX Theatre and all Aquarium programs. 
  
• Perform other position-related duties, as assigned. 

Qualifications:

• Strong customer service and communication skills.
  
• Comfortable in a fast paced, crowded environment. 
  
• Must be reliable. 
  
• Excellent interpersonal skills. 
  
• Respectful and attentive.